Chelsea Mini Storage

let me start by saying that i hate the internet, ive had to enlist the help of my daughter to be able to even make a yelp account, now the reason being

I have had a storage space for several years at Chelsea Mini Storage. when my husband passed away i had to sell off our larger home and move to a smaller apartment in manhattan which was very stressful and i basically had to learn how to live again on my own, my husband would be the one to handle the types of dealings that i have had to do with moving and storage companies as well as other types of establishements.

so, in 2007 i enlisted the services of Chelsea mini storage and their moving company, initially i was so displeased at the way i was treated by the moving office, the movers and even the chelsea office people and really felt like i was being taken advantage of, i felt that i was being over charged and was not being given the personalized service that they had gone through such great lengths to advertise
i spoke with a manager at the storage company who was patient and understanding and took the time to explain away all of my concerns and provided justification for all of my charges and gave me so much information about moving and storage as well as the building that my belongings were going to be kept, from that converseaton alone i was relieved and somewhat comfortable with what i was getting into

i left my property with chelsea until the end of last year and up until that time had never visited the building and never really had any dealings with the company other than sending them payments each month. 

my son in law has friends that work for a moving company so when it was time to retrieve my belongings i left it in his hands, Greg had called the company to find out what he had to do to pick up my things. He was told that all he had to do was to come in with my keys and his identification, very understandable.
but when he arrived he was told that he couldnt close my account or even have access to my things and that he would also have to pay an outstanding balance of $358.00. at the time i was away in san diego and since i dont have a cellular phone couldnt immedietely be reached, all in all he was turned away 

when i heard of this i was infuriated, i called the company and spoke with a manager by the name of Robert i was pleased to find out that it was the same manager that i spoke with over 5 years before. amazingly he remembered me, he remembered my situation when i first called the company and he even explained that over the course of the time i was a customer he had periodically reviewed my account and taken off late charges that were put on due to payments being sent late from my bank, i was so relieved that it nearly brought me to tears, actually no, it did bring me to tears to know that someone would remember me and my personal situation from 5 years ago.

just amazing. so at this point robert explained why the movers were not allowed to get my things, what i had to do to have my stuff picked up and assured me that if i sent him a simple letter and left it in his hands he would handle everything. 3 days later my son in law went back with a truck and met with robert who took care of him from start to finish.

even though my dealings with this company had some rocky occurences i cannot say enough good things about a company that stands by what they say about delivering personal services

kudos to chelsea mini storage and blessings to mr. robert

Wow, this was the least stressful moving experience of my life.   Setting up my storage facility was very easy and the movers who came to my apartment were very professional and organized.  

The price was very fair and the service was great!